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Privacy policy
Terms and conditions

  Terms and Conditions

These Terms and Conditions apply to the use of the following websites:


By accessing these websites and/or placing an order, you agree to be bound by these Terms and Conditions.

Using or accessing these websites indicates that you accept these Terms and Conditions regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms and Conditions, do not use these websites.

The www.smsfactory.net, www.smsfactory.com.au, www.smsfactory.net.au and www.smsfactory.co.uk websites are operated by:

Our Company Name is:
S-Factory Pty Ltd
Our Australian Company Number (ACN) is:
114 539 392
Our Australian Business Number (ABN) is:
77 114 539 392
Our registered address is:
Level 1, 242 Clarendon Street
South Melbourne | Victoria
Australia | 3205
Our mailing address is:
Post Office Box 973
South Melbourne | Victoria
Australia | 3205
General email:
Telephone number:
(Australia +61) 03 9012 5398
(leave out the 0 if dialing from outside Australia)

1. Introduction
1.1 You will be able to access some areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you sign up.

1.2 We may revise these Terms and Conditions at any time by updating this page. You should check this Website from time to time to review the then current Terms and Conditions, because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or Terms located on particular pages of this Website. If you do not wish to accept any new Terms and Conditions after we have given notice, you should not continue to use this Website.

2. Ordering from us
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the credits you have ordered.

2.2 Our acceptance of an order takes place when we allocate credits to your account. We will send you confirmation by email. When we allocate credits the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:

  • where we cannot obtain authorisation for your payment;
  • if there has been a pricing error; or
  • if you do not meet any eligibility criteria set out in our Terms and Conditions.

3. Pricing
3.1 All prices include GST (where applicable) at the current rates. We reserve the right to express the price exclusive of GST, but we shall show GST separately and include it in the total price.

4. Cancellation and Returns Policy
4.1 You may cancel your order at any time by notifying us by email at purchasing@smsfactory.net

4.2 If we have already allocated credits to your account, we will give you a full refund of the credits that have NOT been used and a 10% administration fee will be deducted from the sale amount to cover administration costs in handling your refund.

5. Licence
5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:

  • no documents or related graphics on this Website are modified in any way;
  • no graphics on this Website are used separately from accompanying text; and
  • any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these Terms and Conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the Terms in these Terms and Conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website; copied;distributed; or included in any public or private electronic retrieval system or service, without our prior written permission.

5.4 Any rights not expressly granted in these Terms and Conditions are reserved.

6. Service Access
6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

6.3 We do not guarantee that this Website will be compatible with all or any hardware and software which you may use.

7. Visitor Material and Conduct
7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this Website any material:

  • that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
  • for which you have not obtained all necessary licences and/or approvals;
  • which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in Australia or any other country in the world; or
  • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the Website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8. Links To and From Other Websites
8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2 You may not create any links to this Website without prior written consent from us.

8.3 You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of clause 8.2.

9. Registration
9.1 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

9.2 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.3 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

10. Disclaimer
10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

10.2 The material on this Website is provided "as is" without any conditions, warranties or other Terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Terms and Conditions might have effect in relation to this Website.

11. Liability
11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

11.2 Nothing in these Terms and Conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence; (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of these Terms and Conditions by you, or your use of this Website, or the use by any other person using your registration details.

12. Governing Law and Jurisdiction
12.1 These Terms and Conditions shall be governed by and construed in accordance with Australian Law. By ordering products from our site you indicate your acceptance of these Terms and Conditions under the jurisdiction of the Courts of Australia. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts of Australia.

12.2 If you access this Website from locations outside Australia, you do so at your own risk and you are responsible for compliance with local laws in addition to the laws of Australia..

13. Miscellaneous
13.1 You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

13.2 If any provision of these Terms and Conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

14. Security
Our secure payment pages are encrypted using 128 bit SSL (Secure Sockets Layer) to ensure secure transmission of your information. All your private data will be encrypted at all times whilst in transit over the Internet. You should see a solid padlock in your browser status bar which indicates that the encryption is taking place. If you are at all concerned about security, you can print off your order and post it to us with your Credit or Debit Card details, or send us a Cheque, or phone us on (Australia +61) 03 9012 5398 (leave out the 0 if dialing from outside Australia) and we can take your details over the telephone, during weekday office hours.

15. Contact Details

Our Company Name is:
S-Factory Pty Ltd
Our mailing address is:
Post Office Box 973
South Melbourne | Victoria
Australia | 3205
General email:
Telephone number:
(Australia +61) 03 9012 5398
(leave out the 0 if dialing from outside Australia)